Last updated: 17 July 2026
These terms apply to direct bookings and confirmed direct stays at Balaia Golf Village 263 (Alojamento Local 18643/AL). They should be read together with the Privacy notice.
1. Operator and contact
The accommodation is operated by Bruno Gonçalves Rocha Unipessoal Lda. Booking enquiries and notices may be sent to book@bgv263.com.
2. Request and confirmation
Bookings are made online with immediate secure payment. The calendar shows live availability and final prices; the booking becomes confirmed when payment is completed at checkout, and written confirmation is sent by email. In the rare case of a date conflict detected after payment (for example, a simultaneous booking on another platform), all amounts paid are refunded in full.
3. Occupancy
The maximum standard occupancy is 2 adults and 2 children, plus one infant using the cot. A baby cot and high chair are permanently available. Guests must provide accurate occupancy information and may not exceed the agreed capacity without prior written approval. Bookings by young groups (all guests under 25) are subject to prior approval, in keeping with the family environment of the resort.
4. Prices, cleaning and damage cover
The price shown at checkout is the accommodation total. Cleaning is included in the price. Damage guarantee: after booking confirmation, guests receive a secure link to register a card guarantee of 250 € (Swikly). Nothing is charged and no funds are blocked — the card only guarantees cover for documented loss, exceptional cleaning or damage attributable to the booking party, and the guarantee is released after departure. Any different arrangement expressly agreed in writing prevails.
5. Payment
The full amount is paid at the time of booking through the secure Stripe checkout on this site (Visa, Mastercard, Amex, Apple Pay, Google Pay, MB WAY and Multibanco). The booking is confirmed immediately after successful payment.
We never request card details by email or WhatsApp. Payment happens only in the secure Stripe checkout on book.bgv263.com. If a message or payment request appears unusual, contact us before paying.
6. Cancellation by the guest
- More than 45 days before check-in: 100% refund of amounts paid.
- 31 to 45 days before check-in: 75% refund.
- 15 to 30 days before check-in: 50% refund.
- Less than 15 days before check-in or no-show: amounts paid are non-refundable.
Any more favourable condition agreed in writing prevails.
7. Cancellation by the operator
If the operator cannot provide the confirmed accommodation, all amounts paid for that booking will be refunded. This does not affect rights that cannot lawfully be excluded.
8. Minimum stays
The minimum stay is 5 nights, all year round. A shorter stay may occasionally be accepted to fill an available gap — contact us before booking; any such exception is subject to written confirmation.
9. Tourist tax
Albufeira municipal tourist tax is included in the booking total and paid to the municipality by the operator on behalf of the guest — nothing is collected at check-in. Under the rules stated by the municipality for 2026, it is 2 € per guest aged 13 or over, per night, for a maximum of 7 nights, on stays from April to October. Applicable exemptions and any later municipal change will be respected.
10. Arrival, departure and house rules
Check-in is from 16:00 and check-out is by 10:00. Smoking and parties are not permitted. Quiet hours are from 00:00 to 08:00. Guests must use the property responsibly, follow resort safety and access rules, and promptly report damage or incidents.
11. Availability and calendar synchronisation
External platform calendars are synchronised using iCal and may update at intervals rather than instantly. The calendar on the booking page reflects the latest synchronised availability. If a conflict is detected after payment (for example, a simultaneous booking on another platform), the booking is refunded in full, as described in section 2.
12. Guest information and legal formalities
The lead guest must be at least 18 and is responsible for the booking party. After confirmation, guests must provide information reasonably required for invoicing, check-in, identity verification, statutory guest reporting and other legal obligations. The handling of personal data is described in the Privacy notice.
13. Complaints and applicable law
Portuguese law applies. Please contact book@bgv263.com first so that an issue can be addressed promptly. Guests may also use the Electronic Complaints Book. Mandatory consumer rights remain unaffected.